+64 9 269 5258Anjouan ALSI-358530
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Reach Luckyvibe Casino help in minutes

Reach Luckyvibe Casino support around the clock by live chat, e-mail or phone, and a real person answers in minutes.

Contact support Licensed in Anjouan since 2011
Paid today
678,174 NZ$
2,975 Players now
ALSI-358530 issued by Anjouan Offshore Finance Authority, with GLI and SIQ audit oversight.
Average payout processed in 15 minutes, with a maximum withdrawal limit of NZ$56,000.
TLS 1.3 encryption secures every session, transaction, and piece of information you share.
Get to a person

The quickest way to a real answer

No queue, no bot loop: pick the channel that fits what you need and skip the rest.

Can someone help me quickly?
Live chat runs on the site and is best for quick questions about your account or a bonus; expect a human reply in about 3 minutes, any hour of the day.
Open chat
E-mail your details and documents
E-mail suits anything you want in writing, like documents or a payment query; write to [email protected] and you hear back within about 24 hours.
Write to us
Call for an urgent answer
Phone gives you a voice on the line for anything urgent; call +64 9 269 5258 in NZST and most calls are answered in about 1 minute.
Call now
Local help

When you are playing from New Zealand

You will leave knowing the local number, your time zone and who watches over the casino.

How to reach us

Phone+64 9 269 5258
Time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-358530

Where to get help

Help organisationsProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Where can I get help outside the casino?

Sometimes the right answer sits outside any casino. Three independent New Zealand organisations deal with gambling harm directly, and each of them helps players and families without any involvement from Luckyvibe Casino LLC or its team.

Problem Gambling Foundation of New Zealand. Counselling and practical support for anyone whose gambling is causing harm, with sessions made for players and the people around them.

Gambling Helpline New Zealand. A free helpline staffed by trained people who talk through the next step, whether that is tonight or next month.

Multi-Venue Exclusion Programme. One exclusion that covers several venues at once, arranged through a coordinator rather than by walking into each place separately.

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When you know who to ask

Skip the front desk, reach the right one

One address per job, so your message lands where Luckyvibe Casino can act on it fast.

Account

General support[email protected]
Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]
Privacy and data requests[email protected]
Business and partnerships[email protected]
A proper record of it

Luckyvibe Casino answers a formal complaint

Four steps from a written complaint to the Anjouan regulator, in the order that counts.

A written record that holds
By the time you are unhappy enough to call it a complaint, e-mail [email protected] with what happened, the date, and the amounts involved. Support reads every line.
Before a number, after a number
Once your message lands, a reference number comes back with a named handler. Quote that number in any later reply so nothing restarts from zero.
Five days, then a senior read
After five working days without a fair answer, reply on the same thread asking for a senior review. A different person rereads the whole case and writes back.
Luckyvibe Casino hands over the file
Should our final reply still leave you wronged, the Anjouan Offshore Finance Authority, which licenses us under ALSI-358530, takes complaint evidence directly from players.
Luckyvibe Casino Hours

Waiting minutes, not waiting days

Every answer time on this page, so you know what happens after you reach out.

Live chat

Live chat hoursAvailable around the clock
Live chat first reply3 minutes
Hours shown inNZST

E-mail

E-mail address[email protected]
E-mail reply24 hours

Phone

Phone number+64 9 269 5258
Phone waiting time1 minute

Tell us once, not three times

Most delays come from a missing detail, so line these up first.

  • Account e-mail address and one account
  • Transaction reference or payment screenshot
  • Date and rough time of the issue
  • Account balance in NZ$
  • Screenshot of the game or error
The Operator

Who operates this casino?

The company, address and licence behind every table, payment and payout here.

Company

Legal nameLuckyvibe Casino LLC
Company number721331 (Anjouan)
AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-358530

Written contact

Support e-mail[email protected]
Before you ask

Read this before you get in touch

Built the way this team works: plain replies, clear times, no runaround between departments.

trustDo I need to wait for business hours to reach someone?+
Desks here never close: support runs around the clock, including nights, weekends and public holidays. Responses arrive fast too. Live chat usually answers within three minutes, phone within one minute, and e-mail within twenty-four hours. The clock used is NZST, so New Zealanders get a straightforward sense of when to expect a reply.
trustWhy should I check the licence before I play?+
Luckyvibe Casino LLC holds licence ALSI-358530 from the Anjouan Offshore Finance Authority, with company number 721331. Checking that pair on the regulator's side takes seconds and tells you the operator is a registered business. Independent testing from GLI and SIQ supports the games and the payments behind them.
trustCan I ask for a copy of my data, or have it erased?+
Yes. Players in New Zealand may request either, and the privacy mailbox at [email protected] handles both. Expect a reply within twenty-four hours. Ask yourself first whether you intend to keep playing, because erasure removes records needed for withdrawals, verification and responsible gambling history.
trustHow long should I give a reply before I escalate it?+
Start with [email protected] and give the team twenty-four hours to respond properly. Unsatisfied after that, ask for the complaint to be escalated internally, and keep the reference you were given. Still unresolved, you may take the matter to the Anjouan Offshore Finance Authority, the regulator that issued licence ALSI-358530.
trustWhere do I close my account for good?+
Closing takes one message, and [email protected] is the place for it. Say whether you want a break or permanent closure, since self-exclusion removes access for a set period and can be lifted later. Any balance left on the account is paid out once verification is complete.
trustCan verification finish quickly if I am waiting on a payout?+
Verification takes about thirty-seven hours from the moment a full set of documents arrives. Three items are needed: proof of identity, proof of address and a photograph of the payment card used. Incomplete submissions restart that count, so send all three in the same message to [email protected].
trustWhy do you need my details before looking at my account?+
Account lookups need your registered e-mail address plus enough detail to match the record, such as your name and the last payment method used. Nobody on the team will ever ask for your password, and anyone who does is not from Luckyvibe Casino. Quotes from a chat or a transaction reference speed things up considerably.

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