Account control

Which responsible gambling tools does Luckyvibe Casino give you?

Play only from 18+, and every Luckyvibe Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

ALSI-358530 issued by Anjouan Offshore Finance Authority, with GLI and SIQ audit oversight.

Four lines that matter

Rules you meet first, help you reach later

Four lines that settle the basics before you touch a single setting.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-358530

Helpline0800 654 655

Limit questions[email protected]

Ways to stay in control

Five settings that keep play in its place

Useful the moment you want a boundary that holds without willpower alone.

A ceiling set before you deposit?

Cap what reaches the account each day, week or month; switch it on before your first deposit so the ceiling is yours, not the moment's.

Losing more than you meant to?

Stop play at a total loss you already accept as spent money; turn it on when you notice chasing a session's losses.

How long have you been playing?

A reminder arrives at the interval you choose, so you can decide whether to keep playing; set it on a session that tends to run long.

What does self-exclusion do?

Locks you out of the account entirely, for a set period you pick, with no way back in until it ends; request it when play stops feeling like a choice.

Is this still what I planned?

A check lands mid-session with your time and spending in front of you; switch it on when a quick game tends to stretch into hours.

Your first limit

Put your limit in place, then play

Here is the order of clicks that turns an intention into a setting.

Is your identity verified?

Open your profile from the menu and check that your age and identity details are verified, since a limit only binds an account that is fully yours.

One place for every control

Look for the responsible gambling area, where every control sits in one place rather than spread across pages.

One setting, one figure

Choose deposit limits, loss limits, session time reminders, self-exclusion or reality checks, and set the figure or interval that fits what you can spend as entertainment.

Save it and check it shows

Save and read the confirmation, then check the new limit shows as active; a setting you cannot see is one you cannot trust.

From entertainment to obligation

Your account's limits and pause buttons exist for exactly this moment: catching it early keeps a rough week from becoming a rough stretch, and a limit set before your next session is the simplest first step.

Read these against your last few sessions rather than your best ones.

Chasing a loss past your bedtime
Checking results before you check messages
Depositing again to feel the same lift
Hiding a session from someone at home
Borrowing for a deposit you planned not to make
Playing longer than the plan you set
Restless on the days you do not play

Three free services

When your own controls feel too small

Reach for these when a conversation would help more than another screen.

Gambling Helpline Aotearoa

Your account can pause play; this line can talk it through. Someone answers at any hour, free and confidential, and relatives can ring about a family member. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling here is free, with peer and cultural support alongside it and clinics around the country. Staff work weekday hours, and relatives are welcome to come along. pgf.nz

Safer Gambling Aotearoa

Plain information for people who gamble and for the families around them: what harm looks like, practical tips, and a way to find support close to home. safergambling.org.nz

A day away or months out

Need a few days away? A pause is a break you set in the account for a short stretch of your own choosing, hours rather than months. Start it from the responsible gambling section before your next session, and logging in stays closed until it ends.

Shut your access for longer. Self-exclusion closes your access for a long stretch, running up to 2 years, and it cannot be lifted early once it starts. You set it inside the account, and the choice is meant to carry you past the weeks when resolve is thin.

No register, one place to act. New Zealand has no national self-exclusion register, so the account is where you exclude yourself, for as long as you need it to hold. If a wider stop would help, the helpline can point you to the support that fits.

A household where the account stays grown-up

Verified before any cash leaves. Registration asks for a date of birth and an identity document, and no account opens until both are checked. The same identity document is requested again before the first withdrawal, so a borrowed profile does not get paid out.

Filter first, hand over after. Gambling sites can be filtered on a shared family phone or laptop through parental-control settings. Switching the filter on before the device is handed over leaves nothing for a younger player to open later.

Plain words, no blame. A relative who sees money draining can stay plain and blameless, naming what they noticed instead of what they suspect. Gambling Helpline Aotearoa answers free on 0800 654 655 at any hour, and a text to 8006 keeps the free line open too.

Short answers

Ask before you need the answer

Use this when you want a plain answer before you touch anything in your account.

Can I change my deposit limit later, and where?+

Yes. Your deposit limit lives in the same section of the account as the other controls, and you can adjust it there whenever you like. Setting it before you play is the point, not after a loss.

Can I end a self-exclusion early if I change my mind?+

No. A self-exclusion runs for the whole period you chose, so pick a length you can live with. Once it starts, the account stays closed to play until that period is over.

Who do I contact to close my account permanently?+

Message [email protected] and ask for a permanent closure; the support team handles it with you. Closing for good is a separate step from any limit or break you have already set.

What does a short pause change, and when do I play again?+

A pause stops the account temporarily, keeping your history, limits and bonuses in place while play is suspended. When the break ends, the account opens again as it was, so a shorter break suits a reset rather than a final stop.

Will a self-exclusion here block me at other casinos too?+

No. This market has no national self-exclusion register, so your exclusion applies to your Luckyvibe Casino account only. If you want to be covered elsewhere, you would need to arrange that with each operator yourself.